The challenge
In 2023, Moniepoint needed to launch two distinct but interconnected banking applications — a personal banking app for everyday Nigerians and a business banking app for SMEs and enterprises. Both had to handle:
- High transaction volumes — thousands of transactions per minute
- Real-time account updates for debits, credits and balances
- Complex regulatory compliance with CBN and other bodies
- A seamless experience, even in poor network conditions
- Integration with existing banking infrastructure
How TBD came in
Dual-product end-to-end testing
Both apps tested independently and across their interconnected workflows — account opening and KYC, inter/intra-bank transfers, bill payments, transaction history, card requests, and multi-user management for enterprise accounts.
Financial-accuracy testing
Banking is trust in numbers. We validated transaction precision (every kobo accounted for), real-time balance calculations across concurrent transactions, statement accuracy, end-of-day reconciliation, and fee calculations.
Security & fraud prevention
Multi-factor authentication with OTPs, biometrics and device recognition; session management and timeout security; and transaction limits and velocity checks to detect unusual patterns.
Network resilience & UX
Low-bandwidth performance, offline transaction queuing, and timeout/retry logic — plus optimising onboarding to reduce KYC abandonment and validating performance on low-end Android devices.
Client impact
Moniepoint's reliability has become legendary in Nigerian fintech — users trust them with their money because the apps simply work, every time. This quality foundation enabled rapid growth and user acquisition, with the platform reaching unicorn status in 2025.